SHIPPING & RETURNS
SHIPPING POLICY
Shipping will vary depending on location.
USA Shipments will ship USPS First Class or Priority Mail depending on weight.
International Shipments will be a calculated rate based on weight, location, and your choice of Standard USPS First Class International or UPS Express Saver.
RETURN AND REFUND POLICY
RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at turbotokenshop@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
AlienPrintShop
Attn: Returns
RMA #
9660 Falls of Neuse Rd #138
Raleigh, NC 27615
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 34% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
● Since a portion of the purchase is a donation to the TURBO Marketing Fund, that portion of the sale is not eligible for store credit or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
turbotokenshop@gmail.com